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UMI Direct: Products & Services

UMIDirect is the online largest store of uniforms and traditional workwear, plus it trades all these at manufacturer direct prices.

True it is because actually, one word spells UMIDirect - variety. The collection ranges from hospital to industrial to institutional to safety clothing and accessories. Yet this is further classified in to disposable, reusable,standard cloth and flame retardant; a real unmatched selection. UMIDirect now describes its website as being most comprehensive in its history.

As if this is not enough, members of Advertising Specialty Institute (ASI) and Promotional Products Associations International (PPAI) are exempted from minimum order requirements at UMIDirect; thus, they can take full advantage of the business competitive wholesale prices.

You also want to know that UMIDirect has made available a key selection of its brand names and items to the GSA federal supply schedule - this would support federal, military and other law enforcement agencies.

 Products and services at UMIDirect include (but not limited to):

All of these products and accessories are available in diversified brands, which is why you may shop by brand at  UMIDirect. Some of these brands include:

You may also shop by department at UMIDirect. The departments incude:

UMI Direct: Company Background

UMIDirect is a family owned and operated entity. The company was founded in 1976 and has its headquarters in Scottsdale, Arizona, United States. Uniforms Manufacturing, Inc. boasts impressive 30 years of business, supplying items to all sectors - private and public. Actually, the company's goal is about providing quality products at wholesale prices, which are also competitive.

UMI Direct: Customer Feedback & Reviews

There is mixed customer feedback about UMIDirect, which is why I've included both sides of the coin here. The company has had its share as stipulated below:

UMIDirect has an overall rating of four stars out of five on this site, and here's what the customers had to say:

 reelgan: "Very pleased with product. Speedy delivery. Very satisfied."

Kkemail4-temp: "Great price and quality was good. Shipping was fast. Order was split into three shipments, but I was only advised of two. Until I received the third, I thought they had forgotten about part of the order. Finally, all arrived in good order."

On this site, UMIDirect's average rating for the last three months is 4.5 stars out of 5, and this includes davepan's review, who rates the company with a star, and says:

"Terrible Customer Service! Ordered 6 pairs of pants, they turned out to be the wrong size. I called their customer service several times to exchange them for the correct size, each time receiving a promise that someone would call me back. NO ONE EVER CALLED ME BACK!!!"

However, sulli44pol gives UMIDirect five stars out of five, and says:

"Easy to use. Had my size, model, color shirt. I compared it with several others before I ordered and this site, price and my ordering process was the best."

This is a site that gives UMIDirect a recommendation of five stars, but customers' reviews are mixed anyway. For instance, Lisa Steinebach rates the company with a star and says the following:

"Ordered product 2 weeks ago and it still has not arrived. This is a Father's Day gift and I might not be able to have the gift to give!!!"

But davidw7777 had the following to say:

"Great prices; good variety. Really good online store."

UMI Direct: Business Credibility & Trustworthiness

Whilst UMIDirect is listed as BBB accredited, it is not rated yet due to insufficient information. 25 complaints closed with BBB three years ago.

Here's the category of the listed complaints:

  • Advertising 3
  • Delivery 9
  • Product Problems 13

It's, however, fair to note that UMIDirect has been recommended by nextag as a five star seller. UMIDirect has an upfront page too, hence buyers can find the information they need promptly and easily.

UMI Direct: Website Popularity & Google Ranking

Alexa gives UMIDirect a global traffic rank of 174, 197, US traffic rank of 30, 283 and a reputation of 125 - last three months. According to Alexa, most traffic incudes people with limited college education. The company has a Google PageRank of 4 out of 10. On, UMIDirect has a unique visitor rank of 20, 365  - down 37.40% from the previous year. The UVS rank is 85, 072. The company, however, way beats other competing companies, and ranks #1 in the competitive rank. The other four competitors, which receive relatively less monthly visitors, include,, and

UMIDirect's blog has been ranked globally at 8,171, 062 by Alexa and has a reputation of 5.

UMI Direct: Social Media Presence

Unfortunately, UMIDirect's social media presence seems to be wanting. There is no evidence of tweeter presence or even Google+ page. However, the facebook page shows 56 likes.

Whilst it's true the company runs a blog, it is not currently listed on UMIDirect's website, and according to the blog, the last post was on April 18, 2012.

Other competing sites show some progressive media presence relative to UMIDirect.

UMI Direct: Website Security & Safety

UMIDirect is SSL certified - it uses Secure Sockets Layer to encrypt customers' credit cards on its servers. This means that only the company will see your information.

According to Google's safe browsing tool, UMIDirect isn't currently listed as suspicious, and over the last 90 days, it hasn't hosted malicious software. From a one-page test that was conducted, no positive results showed malicious software as being downloaded and installed without user consent.

For you to check out with your order, UMIDirect uses secure "https" connection. The website is also verified by

UMI Direct: Pricing & Packages

Here's is a price summary of some of UMIDirect's primary products:

To sum it all, UMIDirect's prices are lower compared with similar companies in the industry; maybe so because the company sells at manufacturer direct prices, besides shipping direct from the manufacturer.

UMI Direct: Shipping Rates & Policies

A part from special ASI and government accounts, UMIDirect offers free UPS Ground Shipping on purchases of over $100. Shipping quotes, which are asked during checkout, are passed from UPS servers directly to customers - there are no shipping markups.

For multiple shipments, you may split your order, which will be considered by your shipping quote too. Shipping is done directly from the manufacturer.

Whilst some manufacturers may require extra time to ship orders, UMIDirect ships within 48 hours excluding holidays and weekends. However, the company states that most orders may take up to 2 additional business days to ship, and some might even take longer. Which is why you should consider the delay when selecting your shipping option.

UMI Direct: Payment Methods Accepted

At UMIDirect, buyers can pay using the following credit cards:

  • American Express
  • Discover
  • Master Card
  • Visa

Whilst a paypal payment buttom is present on UMIDirect's upfront page, it is not included as a payment option upon viewing your cart.

The company, as well, does not accept other alternative methods of payment.

UMI Direct: Returns, Refunds & Exchange Policy

UMIDirect does accept returns. For retail orders, this is what the company's return policy entails: For any reason, you may return your item for exchange or refund in 14 days, and 10% restocking fee applies to nondefective items returned.

The following applies to exchanges:

  • Accompany all exchanges by an RMA number; this number is effective for only 30 days.
  • Whilst no restocking fee applies to exchanges, customers are entirely responsible for shipping charges on returned and replaced items.
  • Return items in original quality and packaging, failure to which might result in up to $10 as repackage or replacement costs.

The following applies to returns:

  • Return items with RMA number; items must be in unused condition.
  • Except for underwear, worn defective items can be returned in 30 days.
  • Nondefective and error-shipped items incur restocking charges.

The following items cannot be returned:

  • Custom made items, save for the company's error.
  • Underwear.
  • Bras, except if they are unworn plus retain tags and original packaging.
  • Items obviously damaged by customer.

However, ASI/Government/Custom orders are treated differently, and you may return only error-shipped or defective orders. Prior to returning, items should first be authorized in written. Otherwise, all sales are final.

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Comments (5)

Good review Sarah!

Thanks for the UMI review.

A great review and thoroughly researched. Well done!

Re-visiting. ; )

well done, keep it up

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